Assistant Store Manager - Bass Pro Shops

CUSTOMER EXPERIENCE

- Cultivates genuine customer connections and acts as a brand ambassador

- Maintains active floor presence, managing multiple customer interactions simultaneously

- Delivers high-quality product services (branding, debossing, boot stretching, brim shaping, boot shines)

- Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries.

- Leverages OMNI Channel tools and processes to better serve the customer

- 3+ years retail management experience

- People-first mentality with a positive attitude and ability to build team morale

- Ability to handle difficult situations with grace and professionalism

- Strong merchant skills and a history of delivering financial results

- Proven record of hiring, developing, and retaining talent

- Comfortable speaking to store performance metrics and driving business conversations

- Experienced in coaching, counseling, and conflict resolution

- Flexible, cross-functional, proactive, and results-driven

- Utmost character, honesty, and transparency

- High School Diploma required (College Degree preferred)

- Must be at least 18 years of age

- Ability to stand/walk for extended periods; lift up to 30 lbs; bend, squat, and kneel as needed

- Must be available 40 hours per week including weekends, evenings, and holidays

- Must be able to reliably commute to the work location

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It's not the easiest or cheapest method, but we're committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we're bringing western goods into new frontiers and aim to be the most welcoming brand in western. We're certainly growing — and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo.  We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a retail setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.