Implementation Specialist (Fixed Ops experience required)

United StatesRemotemid

Implementation SpecialistCustomer Success

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Quick Summary

Overview

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years,

Technical Tools

Implementation SpecialistCustomer Success

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Implementation Specialist for Fixed operations (internal title Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.

Responsibilities

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→Assist in collecting and analyzing business and functional requirements to support solution development
→Document current- and future-state business processes, workflows, and system interactions
→Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
→Participate in system configuration, testing, and user acceptance activities
→Support the creation of user documentation, process flows, and training materials
→Maintain project deliverables and assist in tracking milestones and timelines
→Perform basic data analysis to support solution design and post-implementation success

Requirements

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Position requires 90% travel
Position requires 2-4 years of experience implementing Automotive Fixed Operations (Parts & Service) software
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio
Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus
Strong written and verbal communication skills
Willingness to learn project delivery methodologies and enterprise business platforms

What We Offer

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✓Competitive compensation and generous stock options

✓100% employer-paid top-of-the-line medical, dental and vision coverage

✓Great benefits including unlimited PTO, parental leave and free snacks and beverages

✓The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

✓Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

✓Work on the latest and coolest technologies – everything is home-grown and built ground-up

✓A dynamic work environment with a strong sense of community and collaboration

✓The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

✓Exciting opportunities for career growth and development

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$60,000—$100,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.