Internal College of Insurance Kaiser CSR

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting and recommending products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team

Eligibility Guidelines (iAspire)

Most associate role transfers between programs are managed locally by Talent Acquisition. TTEC prioritizes current associates for new programs, and it’s not required for you to re-apply unless instructed by your Human Capital partner to do so.  These guidelines do apply when you actively apply to any other roles internally.

• 6 months or more tenure in current position 
• GCA level no more than 2 levels above current role 
• This position is a remote opportunity exclusively available to current residents of the following states:

  Arkansas (AR), Arizona (AZ), Florida (FL), Georgia (GA), Indiana (IN), Iowa (IA), Maine (ME), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), New Hampshire (NH), New Mexico (NM), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Virginia (VA),  Wisconsin (WI), West Virginia (WV), Wyoming (WY)

• Performance of associates: no second written or final corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

What You Bring to the Role

• Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
• High speed internet (>25 mbps)
• Minimum six (6) months sales experience preferred or minimum 6 months tenure within TTEC
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• Strong customer service orientation
• High school diploma or equivalent
• Computer experience

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
•  FREE licensing course (fully funded by TTEC!)
• All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
• Study on your own time and prepare for the state exam.  Once you are licensed, you will receive an increase to your base pay to $21/hr and be eligible for performance-based bonuses, while in the Healthcare Licensed Sales program.
• You will have this extra earnings potential EACH YEAR, right before the holidays!
• Enroll in the TTEC Counter-cyclical program and return year-over-year, as long as your health license is maintained satisfactorily