Academic/Student Support Associate 5

Title:  Academic Student Support Associate 5

Classification: Non-Exempt – Full-time

Direct supervision received from: Student Services Coordinator

Functional supervision received from: TCATN Vice President

Office Location(s):  100 White Bridge Pike; Nashville, TN 37209

Hours:  7:30 – 4:00, Monday - Friday

The Tennessee College of Applied Technology Nashville is accepting applications for a full-time Academic Student Support Associate 5. High school diploma or equivalent required; graduate of Technical Business Program, A.S. or

B.S. preferred. Graduation from a standard high school or post-secondary training in an appropriate field and evidence of experience to perform the work successfully.

KNOWLEDGE, SKILLS, & ABILITIES

• • Evaluate situations and make decisions,
  • Establish and maintain an effective working relationship with the students, the public, and other employees,
  • Strong interpersonal and communication skills
  • Ability to collaborate effectively with a wide range of constituencies in a diverse community.
  • Aptitude for analyzing student data for reporting.
  • Organizational rules, regulations, and procedures,
  • Understand and follow oral and written instructions.

GENERAL REQUIREMENTS

• • Assist applicants in completing the online application for enrollment and FAFSA application for federal and state funds.
  • Process applications, enrolling applicants, and conducting new student orientation.
  • Provide general information to current and prospective students related to career goals and financial aid programs.
  • Assist in providing personal and group career goal guidance.
  • Maintains contact with prospective applicants, school counselors, and sponsors by telephone and through written correspondence.
  • Assist GED recipients and dual enrollment students with furthering their education through the college by counseling with them concerning career goals and financial aid options.
  • Assist in recruiting efforts by calling interested applicants, sending e-mails, and attending career days at local high schools and civic centers.
  • Performs other work as assigned.

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