Customer Experience Representative

United States·Eden Prairiemid

OtherCustomer Experience Representative

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Quick Summary

Overview

Key Responsibilities

Sales order process management includes order entry, internal process flow and communication, and updates on order status changes. Process connectivity of cellular devices and maintain tracking of the activations.

Technical Tools

excelms-officenetworking

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

Building Our Wireless World, Together®.

An exciting career as a Customer Experience Representative on-site in Eden Prairie is available at GetWireless!

The Customer Experience Representative (CER) will be responsible for all aspects of the sales order process. The CER will focus on accurate order entry for all accounts in an assigned territory. Along with order entry, the CER will provide support to the customer via phone and email. The support will consist of handling inbound calls, assisting sales with new account setups, researching account credit issues, communications with Supply Chain and Shipping, and customer communication and follow-up on order status. The CER will also assist their Regional Sales Executive (RSE) and Inside Sales Representative (ISR) with light sales duties if the RSE or ISR is traveling or on PTO.

Responsibilities:

Sales order process management including order entry, internal process flow and communication, and updates on order status changes
General account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.
Assisting sales with new account setups, quotes, etc.
Handle inbound calls for assigned territory
Maintain customer relationships by providing support and information through timely follow-up regarding customer inquiries
Partner effectively with RSE and ISR to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
Assist sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities

Requirements

~1 min read

Bachelor’s degree – Business or Marketing/Sales
Associates degree considered with 5 years of relevant work experience
Minimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communications
Strong technical product background/aptitude in IP Networking and Public Wireless Data Technologies
Ability to become product certified with demonstrable expertise
Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
Excellent verbal and written communication skills
Must be organized and able to manage time effectively
Ability to prioritize multiple tasks, adhere to established deadlines and perform under pressure
PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
Proven ability to work as part of a team to achieve goals
Maintain a high level of integrity, quality work standards and service excellence

Occasionally required to stand
Occasionally required to walk
Continually required to sit
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually moderate