Customer Support Specialist

NigeriaRemotefull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

warm, down-to-earth, and genuinely helpful What we're looking for Excellent written English Genuine empathy and strong people instincts — you

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Customer Support SpecialistCustomer

Responsibilities

~1 min read

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A traditional call-center agent who relies on scripts and fixed responses
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Someone who needs to check in before every small decision — we want people comfortable using their own judgment
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Someone who prefers highly technical, complex problem-solving — the challenge here is tone and consistency, not troubleshooting difficulty
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A strictly "by the book" approach when warmth and flexibility are what the moment calls for

Fully remote, flexible within the coverage windows below
A growing role with more responsibility over time as the company scales
A supportive, founder-led team

Coverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your availability.

At The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.