Customer Service Representative

As a Customer Service Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information on products or services. Your role is essential in ensuring customer satisfaction, building positive relationships, and maintaining the company's reputation.

• Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
• Identify and assess customers’ needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
• Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
• Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
• Continually promote the Company’s products and services.
• Assist with small tasks throughout the office.

• Excellent time management skills and dependability is a must.
• Patience, empathy, a positive attitude, and a commitment to customer satisfaction.
• Attention to detail, with strong organizational skills.
• Previous customer service or call center experience is preferred but not required; on-the-job training provided.
• General business mathematics skills needed.
• Manage multiple projects/tasks simultaneously.
• Experience using ServiceTitan software a plus, but not required.
• MS Office, Outlook, Word, and Excel a plus, but not required.