Sauna Host (Wellness Attendant) (copy)

KOTA is a  brand new and exciting sauna and wellness experience, offering a unique blend of relaxation, community, and wellbeing. We are a genuine energetic bunch of individuals that are striving for a better lifestyle not only for our customers but also for our own employees. Would you like to be part of it? Then, please keep reading!

We are seeking a motivated and enthusiastic person to join our team as Sauna Host (Wellness Attendant). This is an excellent opportunity for career development within a company that values its people.

• A Warm Welcome - greet every guest with a calm, friendly and professional attitude. Set the tone for their visit from the moment they arrive.

• Sauna Experience - walk guests through the layout, how their session flows, and what to expect from the saunas, plunge pools and shared spaces and answer questions along the way. Look out for how guests are doing and step in gently when someone needs a hand.

• Keeping the Heat Right - look after the saunas throughout the day, making sure every sauna is at its best temperature for each session by switching electric heaters on and off safely.

• Keeping Sessions Flowing - manage check-ins and check-outs, hand out wristbands, and keep transitions between sessions smooth and on time.

• Support & Presence - be on hand to answer questions, guide guests, and look after anyone who's new or a little nervous, help them feel confident and cared for.

• Closing Conversation - thank guests as they leave, ask about their experience, and let them know about rebooking, offers and memberships.

• Towel Rituals - prepare and roll fresh towels for each session and keep stations well stocked and looking their best.

• A Tidy Space -  keep reception, changing rooms and refreshment stations spotless throughout the day.

• Session Turnarounds - reset the venue between sessions: benches wiped, water topped up, towels replenished. Clean the saunas, changing rooms, showers and toilets daily. . 

• Deep Clean Days - take part in scheduled weekly and monthly cleaning, including sauna deep clean, stoves, laundry, and power washing. 

• Sauna & Pool Know-How - understand the temperature, hygiene and etiquette guidelines across all our sauna and plunge experiences. Care for the plunge pools by doing daily cleaning, chemical treatment and pool testing, with full training provided.

• Confidence in the Unexpected - know your way around the venue's safety procedures so you can look after guests calmly if they ever need it.

• Lost Property - look after and log belongings left behind so they find their way back to their owners.

• Keeping Records - follow our simple reporting procedures so anything worth noting is logged properly.

• Check-In & Check-Out - use our booking system to check guests in, and handle cancellations, reschedules and voucher redemptions.

• Payments - process payments, gift vouchers, offers and memberships accurately.

• Stock Awareness - keep an eye on towels, water, merchandise and hygiene supplies, and flag anything running low or in need of attention.

• Staying in the Loop - use our team tools to keep up with team notes, guest information and shift updates.

• Breaks & Cover - work with your supervisor on breaks and shift swaps so the team is always well covered.

• Guest Champion - share the feedback from guests and bring your own ideas for making the experience even better.

You enjoy the outdoors and working with others in a hands-on environment. Have a friendly demeanor, adapt well to new situations and are passionate about helping others as well as continuous learning and improvement. 

• Experience in Customer care. General maintenance experience is a bonus, as well as interest in Health & Wellness.

• Good communication skills, strong customer focus, punctual and dependable.

• Ability to carry out physical tasks in an outdoor environment.

• Ability to reliably commute to and work from the 1710 S Broadway Englewood location in Denver, Colorado.

• Available to work shifts between 6:00 AM and 10:00 PM MT, Monday to Sunday.

• Legally authorized to work in the United States without current or future employer sponsorship. KOTA does not currently sponsor employment visas. 

Born from a homemade trailer on the banks of an Irish river, our concept has grown into Ireland’s leading wellness community. Find out more here. Now, we’re bringing that same fire to Denver.

We believe slowing down, sweating it out, and connecting with others is essential for the soul. We aren't a club for elite athletes; we are a destination for everyday people who value the ritual of releasing stress and finding a like-minded community.

Having successfully scaled to multiple unique locations across the Atlantic, we are opening our first Denver home. As we grow our footprint in Colorado, we are looking for a team to help us build this community just as intentionally as we built our first.

KOTA is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive

workplace where all employees feel valued, respected, and supported. Employment decisions are based on

qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and

employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or

expression, national origin, age, disability, genetic information, veteran status, or any other characteristic

protected by applicable federal, state, or local law.