Operations Specialist

• Developing a strong understanding of credit union services, financial operations, and the products and service capabilities offered by MAA and its related support organizations.
• Building and maintaining strong, long-term relationships with participating credit unions by providing responsive, service-focused support.
• Maintaining knowledge of MAA products and services to help credit unions identify opportunities and effectively utilize available solutions.
• Following MAA policies, procedures, standards, and security measures to ensure consistent service delivery and safeguard information and organizational resources.
• Monitoring the MAA network and associated systems to support the uptime and availability of participating institutions' ATMs. Communicating system issues to credit unions and following through until resolution.
• Downloading, reviewing, and processing daily financial reports to support accurate settlement and balancing. Analyzing ATM activity reports and appropriately classifying transactional data.
• Generating and distributing timely and accurate reports related to transactional performance, returns, adjustments, and other operational activity.
• Conducting timely and accurate reviews of ATM deposit items, identifying potentially suspicious activity, and notify participating credit unions as appropriate to help mitigate potential losses.
• Performing other duties and responsibilities as assigned.

1. High school diploma or equivalent required; associate degree preferred.
2. Minimum of three years of customer service or related professional experience required.
3. Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

As an Operations Specialist, you will work a standard schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional evening and weekend commitments as business needs require. This position is based out of our Duluth, Georgia office.

The role requires occasional travel, which may include both air and ground transportation. A valid driver's license is required.

If this job is what you are looking for, please take the next step and fill out our online application. This entire application process should take you less than five minutes to complete. Once you complete your application, you will receive a link to complete a short assessment. Both are required to move forward in the process.

Here at The League, we are proud to be an equal opportunity employer offering a team member-centric culture, competitive salaries, and exceptional benefits.

The League enforces a drug-free workplace policy and employment offers are contingent on drug-screen and background check.