IT Field Service Engineer

We have an exciting opportunity for a Field Service Technician to join DP World at our Coleshill facility in Birmingham. The Field Service Technician will be responsible for first-line support of all IT hardware across the site for both DP World and customer equipment.

Please note, this role is on a rotational shift pattern, please see below.

Week 1: 07:00-15:00
Week 2: 10:00-18:00
Week 3: 13:00-23:00

Provide first-line support for all IT hardware across the site for both DP World and customer equipment, liaising with third-party support groups where required
Deliver general desktop application support, including installation, configuration, and end-user assistance for service requests
Configure, maintain, and manage production system data, supporting inputs and outputs that assist operational systems such as business intelligence tools, dashboards, and bespoke local systems
Manage and execute IT support tickets daily, both internally and externally where applicable
Maintain accurate records of all on-site assets, including updates to site records and the centralised CMDB
Create and maintain user documentation, including IT knowledge base articles, user guides, single point lessons, and production documentation
Develop and deliver IT training to address identified knowledge gaps (e.g. common desktop application queries)
Follow up on production issues and assist with root cause analysis and long-term corrective actions
Participate in User Acceptance Testing (UAT) for system enhancements or process changes influenced by IT systems
Build long-term relationships with internal and external stakeholders, including customers and suppliers

A solid understanding of IT fundamentals, typically gained through college-level study or relevant professional experience
Strong knowledge of common desktop applications (e.g. Microsoft Office) and a good understanding of operating systems
Experience supporting hardware such as desktops, laptops, and peripherals, including troubleshooting, driver installation, and break/fix tasks
Good knowledge of desktop operating systems (Windows 7, Windows 10, Windows 11) and exposure to basic enterprise administration activitie
Experience with production ERP, MRP, or WMS systems is advantageous

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With more than 103,000 employees across 75 countries, DP World is transforming trade through innovation, technology, and end‑to‑end supply chain solutions across Ports and Terminals, Marine Services, Logistics, and Technology.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

#LI-JH1