City Manager

• →Translate program strategy and client priorities into a clear city plan, operating rhythm and measurable actions.
• →Connect Area Managers, stock, event, logistics, back-office and client-service activity around shared priorities.
• →Identify execution risks early, resolve issues at the appropriate level and escalate with clear context and recommendations.

• Set clear expectations for Area Managers and designated city operational roles.
• Coach leaders to strengthen field capability, decision quality, accountability and performance consistency.
• Create regular leadership forums that turn information into action and maintain alignment across the city.
• Support recruitment, onboarding, development, succession and workforce readiness.

• Own city performance against agreed KPIs and operating standards.
• Manage daily, weekly, monthly and quarterly reporting cadences.
• Combine performance data with field observation to diagnose root causes and prioritize corrective action.
• Communicate concise insights, risks, progress and recommendations to agency and client stakeholders.

• Maintain visible field presence and conduct structured visits and audits.
• Ensure execution follows approved SOPs, legal and regulatory requirements, client guidelines and data-privacy expectations.
• Address non-compliance promptly and escalate uncertainty rather than improvise outside approved guardrails.

• Oversee scheduling, attendance and punctuality across the city structure.
• Maintain effective controls for budgets, invoices, inventory, assets, fleet and required audits.
• Ensure teams have the tools, information, permits, access and operational support required to execute.
• Develop, apply and improve SOPs and program processes.

• Act as the primary agency operational partner for the city.
• Build credibility through transparency, preparedness, constructive challenge and reliable follow-through.
• Coordinate effectively with internal functions, agency leadership, the client and relevant local or state bodies when required.

• Convert lessons, recurring issues and team feedback into scalable improvements.
• Lead teams through changing priorities, market expansion and new operating requirements.
• Promote practical innovation while protecting consistency and compliance.

COMPLIANCE REQUIREMENTS //

• Maintain knowledge of applicable company, client, legal and regulatory requirements.
• Use approved information, processes, systems and communication standards.
• Protect employee, candidate, customer and business information.

 YOUR EXPERIENCE //

• 7 to 10+ years of progressive leadership experience in multi-unit retail, field operations, consumer activation, experiential marketing or a comparable environment, including experience leading managers or multi-site teams.
• Proven people leadership through other leaders or managers.
• Accountability for multi-team, multi-site or field-based operations.
• Experience translating strategy into structured execution and measurable action.
• Strong client or senior stakeholder partnership experience.
• Experience managing priorities, risk and resources in a complex operating environment.
• Experience in experiential marketing, field activation, premium retail, consumer operations or another regulated environment is strongly preferred.
• Experience managing budgets, inventory, fleet, assets, logistics or vendor operations is strongly preferred.
• Experience scaling a market, launching a new program or leading significant change is strongly preferred.

YOUR SKILLS // 

• Ability to use performance data and operational insight to make decisions and drive improvement.
• Strong written and verbal communication skills.
• Sound judgment and disciplined follow-through.
• Ability to lead through other leaders and maintain accountability across multiple teams and functions.
• Ability to manage competing priorities in a complex, field-based environment.
• Proficiency with Microsoft 365, Excel, PowerPoint and business-intelligence or reporting tools.

 YOUR REQUIREMENTS //

• Bachelor’s degree in business, marketing, operations or a related field, or equivalent relevant experience.
• Ability to travel regularly within the assigned city or market.
• Ability to work a flexible schedule based on operational and business needs.

YOUR COMPENSATION //

• Competitive salary, commensurate with experience.
• Monthly bonus based on team performance.