Sports Concierge - Tennis

The Sports Concierge specializing in Racquet Sports is responsible for delivering exceptional service to members and hotel guests by managing and coordinating all racquet sport activities. This dynamic operation includes three sports: tennis, pickleball, and padel, requiring strong coordination and communication skills. The position focuses on booking and confirming court times, lessons, clinics, and match play; promoting racquet sport programming; and ensuring smooth communication between guests, members, and the Racquet Sports Department. The role also collaborates closely with racquet sport maintenance staff and works directly with the racquet sport instructors to support scheduling, guest needs, and program participation. Ability to work weekends and holidays is required.

Qualifications:
Strong interpersonal and customer service skills
Detail oriented with strong organizational skills
Knowledge of or interest in tennis, pickleball, and padel is preferred
Ability to collaborate effectively with cross functional teams and racquet sport instructors
Ability to work weekends and holidays

Responsibilities:
Book and check in all racquet sport players
Schedule court times, lessons, clinics, and match play
Promote racquet sport programming and events
Coordinate with racquet sport maintenance for court readiness
Collaborate with racquet sport instructors on scheduling and guest needs
Assist with restocking court towels and snacks