Training and Community Education Manager

Established as a community nonprofit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities to the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern Center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of Dignity, Inclusion, Compassion, Respect, and Equity & Equality. The Center currently has over 100 staff working across seven sites in San Diego County.

This is an exciting opportunity to lead the next phase of growth for The Center's well-established Training Institute (TI), expanding its reach and impact across San Diego County in alignment with The Center's mission. The Training and Community Education Manager (TCEM) oversees the TI and supervises the department's 1-3 staff, developing and delivering research-informed training for Center staff and community organizations and, in coordination with the People and Culture department, re-implementing the Leadership Academy for Center staff. The TCEM is accountable for growing TI revenue to a minimum of $25,000 within the first 12 months, including collaborating with the Development Department to reach corporations and businesses that may not yet know about the TI. The TCEM builds on a strong foundation, including about 30 existing trainings to update and expand and a communications and marketing department that partners on outreach.

Curriculum Development and Training Delivery

• →Update and expand the Training Institute's existing library of about 30 trainings, review all curriculum materials annually and drawing on current best practices, research-informed approaches, and staff, community, and client needs

Internal (Center Staff)

• →Create and implement new curriculum for Center staff based on emerging needs, requests, and research-informed best practices
• →Design and implement an annual training plan for Center staff
• →Deliver training to Center staff
• →Collaborate across all departments to co-create training and programming, and co-facilitate training as needed
• →Serve as an in-house consultant to staff who are providing training, through coaching, consultation, and content review
• →In coordination with the People and Culture department, oversee the re-implementation of The Center's Leadership Academy, a staff development program that offers workshops and learning opportunities to employees at every level and reflects The Center's commitment to being a "center of many leaders," by identifying skills development needs and developing new workshop topics and curriculum through an organizational development lens
• →Plan and schedule Leadership Academy workshops, select facilitators from within and outside The Center, and co-facilitate as appropriate
• →Collaborate with the People and Culture department and Center leadership to communicate Leadership Academy opportunities to Center staff
• →Collaborate with the grants department to ensure that grants for the Training Institute include up-to-date information and innovative practices
• →Continually investigate and introduce innovative improvement measures and research-informed best practices based on current literature and trends for training and community education services
• →Design research-informed training and use outcome data to build an evidence base and support publication of findings in scholarly journals

External (Community Organizations and Partners)

• →Create and implement new curriculum for community organizations based on emerging needs, requests, and research-informed best practices
• →Deliver training to community organizations, both in person across San Diego County and virtually
• →Develop curriculum that other LGBTQ+ organizations will find valuable for training their own staff and communities
• →Create a Train the Trainer program, packaging the materials and guidance organizations need to purchase or receive curriculum for independent use
• →Build relationships with LGBTQ+ organizations in other regions to share or sell Training Institute curriculum, strengthening The Center's reputation as a recognized training provider

Revenue Growth

• Be accountable for growing Training Institute revenue to a minimum of $25,000 within the first 12 months
• Explore new revenue streams for the Training Institute
• Manage paid training engagements, scheduling, and the collection of revenue
• Report progress toward the revenue target to the Senior Director of Community Programs on a regular basis

Partnerships

• Partner with The Center's communications and marketing department on outreach and promotion of Training Institute offerings, including reviewing the Training Institute page on The Center's website each quarter and providing feedback to keep its offerings, descriptions, and contact information accurate, current, and appealing to prospective organizations
• Create and oversee the Training Institute's social media content to promote offerings and reach new audiences
• In collaboration with the Development Department, conduct outreach beyond current partner organizations to corporations and businesses that may not yet know about the Training Institute, engaging them in paid training opportunities
• Prepare and maintain training agreements with partner organizations, corporations, and businesses, and track invoices and payments in coordination with accounting
• Develop and maintain strong relationships with key stakeholders, including funders, community organizations, and training partners
• Represent The Center at meetings with program stakeholders, funders, community organizations, or community members, ensuring that The Center's mission, values, and professional standards are consistently and positively reflected in all interactions

• Oversee the Training Institute (TI), set goals, and supervise the department's 1-3 staff
• Mentor and support Training Institute staff in reaching their personal and professional goals, modeling The Center's core values of dignity, inclusion, compassion, respect, equity, and equality
• Lead the hiring process for Training Institute positions as necessary
• Develop training and work plans for new staff and ensure a thorough, smooth onboarding into their role at The Center
• Oversee job performance and the achievement of well-defined goals from work plans, navigate complex problem-solving, and address any program and staff-related issues
• Hold weekly strategy-focused check-in meetings with direct reports that address program direction, challenges, and growth, offering guidance where needed; direct reports provide a brief summary of completed tasks and progress on work plans and deliverables on the check-in sheet, which also documents priorities to inform annual performance evaluations
• Conduct annual performance evaluations of staff under this position's line of supervision
• Share relevant non-confidential department updates with Training Institute staff as a team development tool
• Maintain appropriate professional boundaries with direct reports and staff throughout the organization

• Regularly monitor and evaluate Training Institute operations for effectiveness and efficiency
• Develop and maintain a tracking system to monitor training participation, outcomes, and revenue, and report on Training Institute activities to inform grant reporting and program improvements
• Collaborate with the Quality Assurance department to ensure data collection, monitoring, and reporting are timely and accurate
• Work with the Senior Director of Community Programs to create and track key performance indicators for the Leadership Academy, and prepare internal reports on its outcomes
• Work with the grants department to use outcome data to help secure funding for the Academy and prepare funder reports
• In collaboration with the Senior Director of Quality Assurance, analyze training feedback data to inform curriculum updates and content development
• Develop, maintain, and implement the Training Institute's operations manual, ensuring all training-related processes, procedures, workflows, standards, and documentation remain current, accurate, and aligned with organizational policies and operational best practices
• Review and update all Training Institute-related policies and procedures annually

• Oversee all work related to Training Institute grants, ensuring deliverables and reporting requirements are met
• Work with the Senior Director of Community Programs to provide input on the Training Institute budget, review budget-to-actual spreadsheets monthly, and recommend spending and budget revisions to ensure contracts are spent according to grant and contract guidelines
• Collaborate regularly with program leaders, accounting, contracts, and compliance teams to ensure alignment with the fiscal aspects of the department's services
• Ensure Training Institute deliverables are met on schedule
• Perform special projects as assigned

• Education/Experience: 3-5 years of experience designing and facilitating training for adult learners, in person and virtually, including curriculum development; experience designing or delivering training on LGBTQ+ cultural competency, health equity, or related topics for professional or community audiences; experience building client relationships or partnerships and meeting revenue or enrollment goals; managerial and budget management experience.
• Professional Skills: Knowledge of current issues and trends related to the LGBTQ+ community and other historically marginalized communities; strong writing skills; strong critical thinking, verbal communication, active listening, empathy, conflict resolution, and interpersonal skills; strong organizational and record-keeping skills.
• Technology Skills: MS Office Suite.
• Language Skills: Fluency in English.
• Transportation: Reliable transportation and current auto insurance, with the ability to travel to trainings across San Diego County.

• Education/Experience: Experience overseeing grant-funded programs and department budgets; experience training corporate, business, or professional audiences; experience with virtual training platforms; formal training in instructional design or adult education, or equivalent experience; professional experience working with or serving LGBTQ+ communities; experience with research, evaluation, or scholarly publication.
• Language Skills: Fluency in Spanish is highly preferred.

The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.