MR PORTER AMSTERDAM - Head Hostess

MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.

For MR PORTER, we are looking for a Head Hostess, who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests.

This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time.

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of MR PORTER. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the team.

Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in Izakaya and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on. 

• Greet and welcome guests with charm and genuine hospitality

• Manage waitlist, reservations, and table flow to ensure smooth seating

• Upsell and promote specials, events, and private dining options

• Lead, inspire, coach, and mentor the hostess team

• Schedule, coordinate, and communicate daily shifts and service needs

• Monitor and support consistent standards for guest service

• Oversee front desk, telephone, and online reservation systems

• Coordinate closely with restaurant, bar, and kitchen teams for guest flow

• Handle guest inquiries, feedback, or escalations with composure and care

• Maintain presentation standards for host station, menus, and facilities

• Generate daily reports: reservation summaries, attendance logs, guest feedback

• Assist in optimizing reservation policies and front-of-house procedures

• Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality)

• Fluent in English; Dutch is a big plus

• Exceptional interpersonal and communication skills

• Confident multitasker with an upbeat, positive attitude

• High organizational standards, attention to detail

• Availability to flexibly work evenings, weekends, and public holidays
  

• Polished, professional appearance and demeanor

• Warm, proactive, and adaptable—thrives in a dynamic environment

• Team player with a guest-first mindset

• Resilient under pressure and quick problem-solver