Operations Manager

China·Hong Kongmid

OperationsOperations Manager

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Quick Summary

Key Responsibilities

Manage day-to-day operations of the APAC team including contract administration, billing, collections, reporting, project management,

Requirements Summary

Bachelors degree and/or 5+ years relevant experience Data-driven, with great attention to detail. General familiarity with Salesforce, MS Office,

Technical Tools

OperationsOperations Manager

The New York Times Licensing Division is the primary content licensing unit of The New York Times. We are seeking an Operations Manager for the APAC region to assist with management of the day-to-day operations of the sales team including contract administration, billing, reporting, project management, and special projects.

The Global Sales Operations team is the cornerstone of the sales operation, providing key support that focuses on a more effective and efficient sales process enabling the sales associates to focus on revenue generation.

Reporting to the Senior Manager, Global Operations, the operations manager must have experience working in a fast-paced, multi-faceted environment, be highly organized, have the ability to work on multiple projects at the same time and be able to interact well with all levels of the organization. They will play an indispensable team role in defining and expanding relationships with large and small media and non-media clients across the licensing and B2B subscription business for the APAC region.

The role can be based in Hong Kong, Japan, Singapore or South Korea. The location will be discussed with the recruiter at the beginning of the process.

Responsibilities

~2 min read

→Manage day-to-day operations of the APAC team including contract administration, billing, collections, reporting, project management, lead generation and special projects
→Support International Sales team with key strategic and operational initiatives within Licensing and B2B subscriptions that drive revenue growth
→Manage CRM and financial data platforms ensuring that they continue to work optimally for sales including but not limited to managing lead generation, ensuring accurate data, contract management and reporting for Licensing and B2B subscriptions
→Manage sales data, perform data validation and cleansing to help sales leaders make better data-driven decisions
→Act as the primary operational liaison between the APAC sales team and collaborate with intra-company colleagues (Legal, Finance, Tech) to resolve bottlenecks caused by time zone differences
→Monitor and audit client usage reports to ensure compliance with licensing and B2B subscription terms
→Facilitate the delivery of content assets and troubleshooting technical feed issues for both B2B and licensing partners
→Manage the contract creation and execution process using approved boilerplates
→Manage sales reports and data from clients and key vendors as needed
→Assist and participate in other operational projects/initiatives as needed for the business
→An understanding of our values of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Requirements

~4 min read

Bachelors degree and/or 5+ years relevant experience
Data-driven, with great attention to detail.
General familiarity with Salesforce, MS Office, professional use of AI tools and other sales/admin related tools
A passion for advancing The Times’s mission to seek the truth and help people understand the world
An innovative entrepreneurial spirit
The ability to build and maintain relationships at all levels across the organization
An ability to work autonomously and manage stakeholders across multiple time zones, working collaboratively with colleagues across the regions.
Excellent verbal, written and interpersonal communication skills.
Proficiency in English, written and spoken
Business level proficiency in Chinese, Japanese, and Indian languages preferred

REQ-020297

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

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