Technical Project Manager

Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization.

Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines.

Demonstrate attention to detail and accuracy, and bring fair, ethical, and equitable business practices to all work.

Learn eagerly, share knowledge appropriately, and improve continuously.

Other relevant duties and responsibilities as assigned.

Work with Technology and cross-departmental senior leadership and other program management leads to assess and define technology project roadmaps with clear deliverables and milestone dates.

Execute and revise project work plans as appropriate to meet changing needs and requirements.

Deliver projects on time ensuring quality, compliance, legal, and technical standards are met, exercising financial stewardship over project budgets of $500,000+.

Proactively identify, prioritize, and manage project risks, implementing mitigation strategies and escalating critical operational tasks when necessary.

Manage the administrative workflow of Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring vendors respond on time and all necessary documentation is collected for review.

Communicate project success criteria results, metrics, test and deployment management activities, and other relevant information to stakeholders and leadership.

Create and maintain documentation including executive summaries, steering committee decks, weekly status reports, and sprint and project retrospectives.

Work, communicate, and collaborate effectively across all levels of the organization, utilizing strong conflict resolution skills to build consensus and keep projects aligned.

Partner with department leads to drive effective change management strategies, ensuring all staff are prepared for, trained on, and supported through technical transitions.

Lead new project initiatives for performance management, new revenue models and offerings, improvements to our contact center.

Build new processes and procedures supported by software (MS Project, Jira, Asana, etc.) to streamline project onboarding.