Customer Service Lead [ Mandarin Required ]

The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.

• → Greet and consult with walk-in or online parents to understand student needs.
• → Present Think Academy programs and recommend appropriate classes or learning paths.
• → Support placement tests and trial classes, and guide parents through the enrollment process.
• → Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.

• → Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
• → Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• → Maintain a welcoming, organized, and professional front-desk environment.
• → Coordinate with teachers and operations teams to resolve classroom or scheduling issues.

• → Assist with campus events, workshops, and open houses.
• → Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

• → Bachelor’s degree preferred; education, communication, or customer service background a plus.
• → Bilingual in English and Mandarin preferred.
• → Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
• → Organized and detail-minded, able to multitask in a fast-paced environment.
• → Passionate about education and providing great parent and student experiences.