Customer Service Training Manager

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

 The Customer Service Department Trainer is responsible for building and maintaining the knowledge foundation that enables Thorne’s Customer Service team to deliver accurate, accurate, high-quality product support to our customers. 

This role owns the development of training programs, product education, and a centralized knowledge base that serves as the single source of truth for the department. The Trainer ensures Customer Service Representatives are equipped with current information on products, ingredients, policies, and procedures across all business channels. 

This position works closely with Medical Affairs, Quality Assurance, Marketing, and other cross-functional partners to ensure alignment and accuracy in all customer-facing communication. The ideal candidate brings a strong background in integrative health or nutraceuticals and has a passion for translating complex information into clear, usable guidance.