IT Support Specialist - Vancouver, WA

United States·Vancouvermid

Customer Support SpecialistCustomer

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Quick Summary

Overview

IT Support Specialist Location: Vancouver,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Resolve help desk tickets for login, software, printer, device, and connectivity issues
→Set up computers, workstations, software, and equipment for employees
→Create and disable user accounts, mailboxes, and basic Active Directory access
→Support Microsoft 365, Windows devices, mobile devices, and business applications
→Assist with employee onboarding and offboarding
→Maintain clear ticket notes and IT documentation
→Travel to company locations when an issue cannot be resolved remotely

One to two years of help desk, desktop support, or related IT experience
Experience with Windows and Microsoft 365
Basic Active Directory and networking knowledge
Strong communication and customer-service skills
Ability to manage multiple tickets and priorities
Willingness to travel between company locations

Requirements

~1 min read

Managed service provider experience
CompTIA A+ and Network+ certifications, or equivalent hands-on experience
Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips

The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process. Apply today to join The Management Group.