IT Operations Engineer III

• →Research and recommend the most appropriate platforms, solutions, configuration, and infrastructure options for the delivery of IT Shared Services
• →Contribute to the roadmap for the evolution and maturity of the environment with a focus on meeting current business needs as well as being scalable for future needs.
• →Actively contribute toward improvements that allow for more efficient support of the environment, applications, and customers.
• →Collaborate with the team to increase the availability of our services by providing iterative improvements to existing infrastructure solutions
• →Install, configure, test, maintain, and patch Windows operating systems, Windows applications, and system management tools (SCCM and Intune).
• →Administer and maintain shared services applications and infrastructure (i.e. Active Directory, Microsoft 365, ServiceNow, SD-WAN, MDO (or M$ security suite), DNS, TEAMS voice)
• →Work with our MSP to coordinate the troubleshooting and configuration of the WAN.
• →Participate in Sec-ops activities as they relate to supporting TINA’s shared services
• →Support the operations of multiple datacenters (and the infrastructure contained within them) and multiple Azure Tenants
• →Provide 2nd and 3rd level support and troubleshoot complex problems via email, phone, and other electronic medium
• →Participate in system migrations and special projects/product development activities as assigned
• →Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
• →Participate in after-hours, on-call rotation, and maintenance windows activities
• →Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
• →Participate in self-guided and classroom training to continuously improve technical skills

• Minimum 5 year’s professional experience managing and administering Windows environments
• Experience delivering a product, application, or technology from inception to implementation/ongoing support is preferred
• Intermediate Network experience (Cisco Routing, Switching, V-Lan; Firewall mgmt. (Palo Alto))
• Strong knowledge of current Windows desktop and server operating systems
• Experience with Microsoft technologies, including: Active Directory, Active Directory DNS, current Office productivity suite, System Center Configuration Manager/Intune, Group Policy
• Experience automating the administration of Windows Environments
• Experience providing end-user support for incidents, requests, and changes
• Excellent written and verbal communication skills with the ability to target communications to various audiences, from basic user to executives
• Microsoft 365 administration experience
• Experience working in an ITIL environment
• Experience administering Virtual Environments (Nutanix and VMware HCI) and Azure subscriptions
• Familiarity with ServiceNow or similar tracking system
• Experience with Software Packaging and deployment
• Scripting (PowerShell, VBScript) Experience

• Limited travel is expected with this position

While performing the duties of this position, the employee is frequently required to sit, stand, and communicate verbally and in writing. Manual dexterity and coordination are required to operate standard office equipment such as computer keyboard, calculator, and printer.  Work will be performed in an open office environment with cubicles. In limited situations, duties could involve moving materials weighing up to 50 pounds.