Senior Manager, Enterprise Data Governance

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Enterprise Data Solutions (EDS) team at Toast is on a mission to deliver a trusted, scalable, and governed data foundation that empowers every Toaster to make decisions with speed and confidence. As Toast continues to scale and AI becomes foundational to our product and operational strategy, EDS serves as the engine behind that ambition—building the data infrastructure, governance frameworks, and data products that every business function depends on.

As Senior Manager, Enterprise Data Governance, you will be the primary operational force driving Toast’s governance roadmap. Reporting to the Director of Enterprise Data Governance, you will design, deploy, and scale the programs, processes, and tooling that make Toast's data trustworthy, compliant, and discoverable.

This role requires a rare blend of program leadership and technical fluency: you are just as comfortable facilitating a cross-functional alignment workshop with executive stakeholders as you are configuring metadata standards in our data catalog or querying Snowflake to audit data quality.

• →Drive Governance Program Operations: Own and scale the Data Domain Model, ensuring domain ownership is clear and newly established domains are seamlessly onboarded. Support the launch and operation of the Data Governance Council to turn strategy into action.
• →Operationalize Data Policies & Compliance: Champion the development and execution of enterprise data policies (security, retention, access). Monitor cross-domain compliance, coordinate remediation with domain owners, and maintain evidence packages for SOC 2, GDPR/CCPA, and internal audits.
• →Master Metadata & Business Glossary Operations: Own the day-to-day operations of Toast’s Business Glossary. Facilitate term definition workshops, resolve domain conflicts, and partner with technical teams to ensure metadata standards are integrated directly into data products.
• →Enable Data Literacy & Adoption: Drive widespread adoption of our data catalog and governance tools across business and technical teams through office hours, training programs, and clear documentation.
• →Measure & Advance Data Maturity: Lead regular data governance maturity assessments across business units, converting findings into actionable improvement roadmaps. Track and report key metrics via governance dashboards to highlight program ROI.

• 5+ years of hands-on experience in data governance, data management, or enterprise analytics within a high-growth, modern tech environment (B2B SaaS experience is a plus).
• Proven experience building or scaling enterprise data governance programs from design through company-wide adoption.
• Demonstrated experience partnering with cross-functional leadership across Product, Engineering, Legal, Security, and Analytics.

• Modern Data Stack Fluency: Comfortable navigating environments powered by Snowflake, dbt, and modern Cloud Data Warehouses.
• Data Governance & Metadata Tooling: Hands-on experience with modern data catalog/metadata platforms (e.g., DataHub, Alation, Atlan).
• SQL Proficiency: Able to write SQL queries to inspect data, run quality analysis, and build governance tracking reports.
• Framework Knowledge: Deep understanding of frameworks like DAMA-DMBOK, as well as data quality and observability concepts (e.g., Monte Carlo, Great Expectations).
• Master Facilitator: Exceptional ability to lead working sessions, drive consensus, and align disparate business and engineering teams around unified data standards.
• Clear Communicator: Strong written and verbal communication skills; able to translate complex technical/data concepts into executive summaries and operational docs.
• Bias for Action: A proactive self-starter who thrives in fast-moving, ambiguous environments and takes pride in operational excellence.

• CDMP (Certified Data Management Professional) or equivalent credential.
• Practical exposure to AI Governance, LLM data lineage, or responsible AI data usage frameworks.
• Experience navigating regulatory requirements (SOC 2, ISO 27001, GDPR/CCPA) in a high-scale environment.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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