Senior Software Engineer - Technical Operations

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about turning complex business and engineering processes into something teams can actually see, so they can spot bottlenecks and opportunities before they become major problems, use resources wisely, and ultimately deliver a better customer experience, this team is for you.

We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to push that frontier with us.

• →Serve as the team's technical lead, owning the end-to-end architecture and direction of our services, internal tools, and data systems, and driving significant projects from design through rollout
• →Design and build the backend services and integrations that ingest engineering, tooling, and cost signals from multiple source systems, with clear APIs and data contracts rather than manual extracts
• →Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with your teammates on end-to-end solutions
• →Build the back-end that enables role-based reporting on engineering health, AI and tooling spend and ROI, and cost and capitalization, replacing recurring manual processes with durable, auditable, productized tools & analytics
• →Own quality, reliability, and operational monitoring for business-critical reporting that leaders at every level depend on
• →Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices

• 5+ years of software engineering experience designing, building, and operating production full-stack systems, including data-intensive systems that automate manual business/operational processes.
• Proven ability to drive significant projects to completion from design to rollout, informed by solid technical and business understanding, working with non-engineering stakeholders
• Proficiency in at least one modern programming language (for example Python, Kotlin, or TypeScript)
• Demonstrated, hands-on use of agentic engineering as a core part of how you work
• Strong backend, API integration, SQL and data modeling skills
• Proficiency in a modern web front-end stack sufficient to prototype visualizations, and review front-end work
• Ownership of the full lifecycle of what you ship from design reviews to automated testing, monitoring, and production support

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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