Commercial Renewals Specialist

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

At Topsort, customer relationships don't end after the deal is signed. As we continue to scale, we're looking for someone to own the commercial side of our existing customer relationships—leading renewals, pricing strategy, procurement, and commercial negotiations.

This is not a traditional Customer Success or Account Management role. You'll partner closely with Customer Success, Sales, Finance, and Legal to ensure we retain and grow customer revenue while protecting the business. You'll be the person who is comfortable having tough commercial conversations, navigating procurement, and negotiating confidently with enterprise customers.

• Own the commercial renewal strategy across a portfolio of enterprise customers.
• Lead pricing, contract, and commercial negotiations with customer stakeholders.
• Navigate procurement processes and partner with Legal and Finance to drive contract execution.
• Identify and execute commercial expansion opportunities within existing accounts.
• Partner with Customer Success to balance long-term customer relationships with strong commercial outcomes.
• Forecast renewal risk and commercial opportunities to maximize Net Revenue Retention (NRR).
• Build scalable renewal and pricing frameworks as Topsort continues to grow.

• Bachelor's degree or higher, preferably in Finance, Economics, Business, Accounting, Mathematics, or a related quantitative field.
• 3+ years of experience in B2B SaaS, AdTech, enterprise software, or a similar commercial environment.
• Experience owning enterprise renewals, commercial negotiations, pricing, procurement, or strategic account growth.
• Proven ability to negotiate confidently with procurement teams and senior customer stakeholders.
• Comfortable discussing pricing, contracts, and commercial trade-offs without defaulting to unnecessary discounts.
• Experience working with Legal, Finance, Sales, and Customer Success throughout the contract lifecycle.
• Strong commercial judgment and the ability to balance customer relationships with business outcomes.
• Highly detail-oriented, analytical, and organized.
• Professional, confident, and approachable—you know how to build trust while holding your ground.
• Thrives in a fast-paced startup where ownership and execution matter.