Electronics Repair Manager

Toshiba Global Commerce Solutions is seeking an Electronics Repair Manager. The Manager is responsible for leading the repair, refurbishment, and technical support operations for POS hardware systems. This role requires a strong electrical engineering background combined with proven leadership skills to manage technicians, optimize repair workflows, and ensure high-quality, timely service delivery. The POS Repair Manager serves as the technical authority for complex hardware issues while driving continuous improvement in repair processes, quality, and cost efficiency.

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field
• 5+ years of experience repairing electronic hardware, preferably POS or similar transactional systems
• 2+ years of experience in a supervisory or management role
• Strong knowledge of analog and digital electronics, power supplies, and embedded systems
• Ability to read and interpret schematics, wiring diagrams, and technical documentation

• Experience with POS systems, payment terminals, or retail technology environments
• Familiarity with EMV, PCI-related hardware requirements, and peripheral devices
• Experience with failure analysis, test fixture design, or repair process engineering
• Lean, Six Sigma, or continuous improvement certification

Key Responsibilities

• Serve as the subject matter expert for POS hardware, including terminals, printers, scanners, pin pads, networking components, and power systems
• Diagnose and resolve complex electrical, electronic, and electromechanical issues beyond technician-level troubleshooting
• Review and approve repair methodologies, schematics, and test procedures
• Support root cause analysis for recurring hardware failures and recommend design or process improvements

• Lead, train, and manage a team of POS repair technicians
• Assign workloads, prioritize repair queues, and ensure service-level agreements (SLAs) are met
• Establish and maintain repair standards, quality controls, and documentation
• Monitor KPIs such as turnaround time, first-pass yield, repair cost, and return rates

• Develop and implement efficient repair workflows and diagnostic procedures
• Collaborate with engineering, procurement, and vendors to improve component reliability and availability
• Identify opportunities to reduce repair costs, downtime, and repeat failures
• Oversee inventory usage for parts, tools, and test equipment

• Act as the technical liaison between repair operations, field service teams, product engineering, and customers
• Support escalations from customer support and field technicians
• Provide technical input on new POS hardware introductions and repairability

• Ensure compliance with ESD, electrical safety, and regulatory standards
• Maintain proper calibration and use of diagnostic and test equipment
• Enforce workplace safety and best practices within the repair environment

• Strong leadership and team development skills
• Excellent problem-solving and analytical abilities
• Effective communication with both technical and non-technical stakeholders
• High attention to detail and quality
• Ability to balance hands-on technical work with managerial responsibilities

• Repair lab or depot environment with ESD-controlled workstations
• Occasional travel to field locations, vendors, or customer sites may be required

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)