Asst. Mgr., SAP Governance, Security & Master

Assistant Manager, SAP Governance, Security & Master Data Administration

Position Summary

The Assistant Manager, SAP Governance, Security & Master Data Administration supports the daily operation, security, integration, and governance of the company’s SAP environment. This position serves as a key point of contact for SAP users, handles complex operational issues, and coordinates with business teams, IT teams, and external service providers.

The role also supports SAP access controls, system interfaces, compliance activities, process improvements, and master data administration. This position reports to the SAP or IT Manager and may provide functional guidance to junior team members.

Key Responsibilities

SAP Operations & User Support

• Support day-to-day SAP operations and serve as an escalation point for user inquiries and system issues.
• Troubleshoot SAP system and business process issues and coordinate resolution with internal teams and external service providers.
• Track incidents and service requests to ensure timely resolution.
• Perform root cause analysis for recurring issues and recommend corrective actions.
• Support system testing, user acceptance testing, release validation, and production deployments.
• Prepare and maintain SAP procedures, user guides, and training materials.
• Provide functional guidance and support to junior SAP administrators and analysts.

SAP Security & Authorization Administration

• Create, modify, and deactivate SAP user accounts based on approved access requests.
• Maintain SAP roles, profiles, and user authorizations.
• Review user access and support periodic access certification activities.
• Support Segregation of Duties, or SoD, reviews and remediation efforts.
• Monitor privileged and sensitive access in accordance with company policies.
• Assist with SAP license utilization reviews and optimization activities.
• Support internal and external audits related to SAP access, security, and compliance.
• Coordinate with Information Security, Internal Audit, and business process owners to address access-related issues.

Interface & Integration Support

• Monitor interfaces between SAP and connected systems, including RIMS+, SRM, G-FIMS, POS, WMS, EDI, and other enterprise applications.
• Investigate interface failures, transaction errors, and data synchronization issues.
• Coordinate issue resolution with application owners, developers, vendors, and business stakeholders.
• Support IDoc, API, middleware, and batch-job monitoring activities.
• Perform root cause analysis and document corrective and preventive actions.
• Maintain interface monitoring procedures and operational support documentation.
• Help ensure data accuracy and consistency across integrated systems.

Governance, Compliance & Continuous Improvement

• Support SAP governance standards, operating procedures, and internal controls.
• Assist with compliance reviews, internal audits, and external audits.
• Maintain supporting documentation for SAP security, change management, and operational controls.
• Identify opportunities to improve system utilization, user experience, and operational efficiency.
• Develop reports and dashboards to monitor incidents, access requests, interface issues, and service performance.
• Participate in SAP enhancement projects, upgrades, and business transformation initiatives.
• Coordinate assigned SAP workstreams and provide regular updates to management.
• Support user training and change management activities.

SAP Master Data Administration

• Create and maintain SAP master data, including Material Master, Business Partner, BOM, Pricing, and Organizational Data.
• Review master data requests for accuracy, completeness, and required approvals.
• Ensure master data is maintained in accordance with company standards and governance procedures.
• Perform data validation, cleansing, reconciliation, and quality reviews.
• Investigate and resolve master data discrepancies and transaction errors.
• Maintain master data procedures, templates, and control documentation.
• Coordinate with business departments to improve master data accuracy and request processes.
• Support master data preparation for future SAP rollouts, system enhancements, and business integration initiatives.

Qualifications

Required

• Bachelor’s degree in Information Systems, Business Administration, Supply Chain, Accounting, Computer Science, or a related field.
• Five or more years of experience in SAP support, ERP administration, SAP security, system integration, or master data administration.
• Hands-on experience with SAP user administration, roles, and authorizations.
• Experience supporting SAP master data and business processes.
• Experience troubleshooting system, interface, and data-related issues.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with business users, IT teams, and external service providers.

Preferred

• Experience with SAP ECC and/or SAP S/4HANA.
• Working knowledge of SAP MM, SD, and FI/CO modules.
• Experience with SAP security, role administration, and SoD controls.
• Experience supporting IDocs, APIs, middleware, EDI, or other system integrations.
• Experience with SAP Fiori and Fiori Launchpad.
• Experience supporting data governance, audits, and compliance activities.
• Previous experience leading small projects or providing functional guidance to junior team members.
• Experience in the retail, restaurant, franchise, consumer goods, or food service industry.

Technical Skills

• SAP ECC and/or SAP S/4HANA
• SAP user and role administration
• SAP security and authorization management
• Segregation of Duties controls
• SAP MM, SD, and FI/CO
• SAP Fiori and Fiori Launchpad
• IDocs, APIs, EDI, middleware, and interface monitoring
• Material Master, Business Partner, BOM, Pricing, and Organizational Data
• Master data quality and governance
• Advanced Microsoft Excel
• ServiceNow, Jira, or other IT service management platforms
• Basic SQL and reporting tools
• Incident, change, and problem management processes