Director – AI & Customer Experience

Lead enterprise AI strategy and transformation to enhance customer experience and intelligent decisioning.

Drive scalable AI product development, adoption, and business impact across global teams.

• Define and execute AI strategy aligned with business and digital goals
• Advise leadership on AI opportunities, maturity, and impact
• Lead AI Centre of Excellence (CoE) and governance frameworks
• Drive AI adoption across regions and business units
• Own AI product roadmap (GenAI, LLMs, copilots, personalization)
• Build AI decisioning capabilities, data models, and platforms
• Manage AI partner ecosystem (vendors, academia, innovation partners)
• Collaborate with product and tech teams for AI integration and scalability
• Promote agile, user-centric product development

• Strong experience in AI product development and agile teams
• Expertise in GenAI, LLMs, AI architecture, and MLOps
• Experience with Azure, Azure OpenAI, Databricks
• Knowledge of enterprise data platforms
• Salesforce/SAP exposure (preferred)

• Proven leadership in AI/digital product roles in global organizations
• Experience delivering AI and customer experience solutions at scale
• Strong background in building AI capabilities and operating models
• Ability to influence senior stakeholders and lead global teams