Dealer Relations - APAC

• →Provide ongoing product and operational support/training to the dealer community on Tradeweb’s products
• →Take ownership to ensure platforms perform as expected and investigate any issues. Implement checks to ensure issues identified 
• →Support business growth together with Product Management team to roll out and develop new markets and initiatives
• →Manage successful rollout of product enhancements and new dealer implementations including initial meetings, setup, testing and liaising with technical and business teams to ensure smooth go-live
• →Manage dealer expectation and assist dealers with 1st /2nd line API and product implementation queries
• →Proactively seek opportunities to engage with Tradeweb’s dealer community, looking for ways to improve collaboration and maintaining good working relationships on a day-to-day basis.
• →Solutions driven and keen interest in analyzing logs, able to escalate issues when necessary with internal technical teams and manage dealer communication

• Minimum of 2 years’ experience working in a related industry, sound knowledge of fixed income products and electronic markets
• Finance or tech degree educated preferred but not essential
• Able to prioritize tasks and maintain a professional approach under pressure
• Self-motivated, proactive, and eager to learn in a dynamic environment
• Results oriented and motivated to deliver excellent client service
• Able to adapt to new technologies and workflows

We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.