Customer Service Representative (m/f/d) - PL/EN

As a leading provider of On-Road-Services and mobility solutions in Europe, we combine the strengths of BP Europa SE (Aral) and Circle K (Alimentation Couche-Tard Inc.). Together, we create innovative services – from toll solutions to electromobility – and shape the mobility of tomorrow.

Our Vision: Creating a world where seamless mobility is a reality.
Our Mission: We deliver innovative and value-adding mobility solutions designed for businesses.

Become part of our team and make a difference – for yourself, for us, and for boundless mobility!

Bochum, Germany

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  Handle and process customer inquiries, including analysis and coordination

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  Provide support via phone and email

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  Ensure compliance with agreed service quality standards

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  Deliver first-level support

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  Collaborate with the team to implement improvements that enhance customer satisfaction

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  Proactively identify opportunities for workflow and process optimization

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  Work with cross-functional teams to resolve complex customer issues

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  Continuously expand your knowledge of our dynamic European business

• Effective communication skills (written and spoken) in English and Polish are a must; good German skills are a plus

• Strong customer-focused mindset

• Proven experience in customer service; experience in the toll industry is beneficial but not a must

• Strong analytical skills and a proactive, solution-oriented mindset

• Proficiency in Microsoft Office, especially Excel

• Ability to work effectively both onsite and remotely as a collaborative team player

• Prior experience in first-level support or similar customer-facing roles is a plus