Technology Service Engineer (BA)

The GlobalLink Technology Services Engineering team provides TransPerfect’s customers and internal teams with

excellent technical assistance on the GlobalLink suite of products.

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  Build advanced understanding of GlobalLink technologies

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  Monitor and respond to user queries via the ticketing system

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  Troubleshoot technical issues related to GlobalLink products

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  Manage and generate licenses for some GlobalLink applications

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  Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform

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  Document issues internally for future reference using existing templates

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  Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet

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  Train and guide less experienced colleagues on GlobalLink and other applications

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  Assist in creating training materials for new and existing software and procedures

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  Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

• Excellent oral and written communication skills in English

• Ability to promptly answer support-related email, phone calls and other electronic communications

• Excellent skills with Windows

• Interpersonal skills, enjoys working with people and being part of a team

• Ability to follow procedures to meet deadlines

• Self-motivated, detail-oriented and organized

• Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios

• Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position

• Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues and defects

In order to apply, please submit your CV in English