Product Manager, Africa

ABOUT US At TTC, we are Enriching lives by connecting people and places.    For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.    Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.    OUR VALUES Everything we do is guided by our five shared commitments:   Value Every Voice - We put people first.   Act with Integrity - We do what’s right.  Explore Beyond Boundaries - We’re driven by curiosity.   Own the Outcome - We take responsibility for our decisions.   Succeed Together - We’ve got each other’s backs.    POSITION SUMMARY The Product Manager is responsible for designing, sourcing, and managing African travel products (FIT, group tours, and luxury safaris). This role blends strategic planning, supplier partnerships, and destination expertise to deliver high-quality, market-ready itineraries across Africa.   What Makes This Role Unique:   For African Travel Inc. Strong focus on custom FIT itineraries for North American travelers Emphasis on luxury and tailor-made experiences, small group itineraries, both locally hosted and guided Close alignment with travel advisors and agency networks   For Lion World Travel Mix of group tours and FIT products Strong emphasis on value-driven premium travel   KEY RESPONSIBILITIES Product Design & Innovation Develop and maintain a portfolio of African itineraries (luxury, premium, and experiential) Create packages across destinations such as Kenya, Tanzania, South Africa, Botswana, and Zimbabwe Design specialized experiences (Big Five safaris, honeymoons, family travel, rail journeys, cultural tours) Continuously refresh products based on trends and customer demand Supplier & Partner Management Contract and negotiate with lodges, camps, airlines, and local DMCs Maintain strong relationships with key African partners and tourism boards Conduct FAM trips to inspect properties and experiences  Ensure product quality aligns with brand standards (luxury, service, sustainability)  Pricing & Commercial Strategy Build and manage pricing structures (net rates, commissions, markups) Account for seasonality, park fees, and currency fluctuations Ensure profitability targets while maintaining competitive positioning in the North American market Product Performance & Optimization Monitor booking trends, conversion rates, and customer feedback Analyze product performance and identify gaps or underperforming itineraries Optimize offerings to improve margins and customer satisfaction Sales & Marketing Collaboration Partner with marketing teams to develop brochures, digital content, and campaigns Support sales teams with training on destinations and itineraries Ensure product content is accurate, compelling, and aligned with brand storytelling Operational Coordination Work closely with operations teams to ensure seamless delivery of trips Manage updates, cancellations, and supplier changes Ensure compliance with travel regulations, insurance requirements, and safety standards   ROLE SUCCESS CRITERIA Product profitability and margin performance Growth in African travel sales Customer satisfaction (reviews, repeat bookings) Supplier performance and contract efficiency Speed to market for new itineraries     KEY COMPETENCIES FOR SUCCESS Key Competencies   Description  Linked Value/s  Communication & Influence  Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes.  Value Every Voice, Succeed Together  Customer Focus   Understands customer needs and delivers solutions that create a high-quality, consistent experience.  Value Every Voice, Own the Outcome  Adaptability   Responds effectively to change, adjusting priorities and approach to meet evolving needs.  Explore Beyond Boundaries  Quality & Attention to Detail   Ensures accuracy, consistency, and high standards in all work, minimizing risk and rework  Act with Integrity  Courage & Decision Making   Makes confident, timely decisions and challenges the status quo to improve outcomes.   Own the Outcome, Explore Beyond Boundaries     YOUR EXPERIENCE AND EXPERTISE  Technical Skillset  Strong negotiation and contracting skills Commercial and analytical mindset (pricing, margins, forecasting) Ability to manage complex, multi-country itineraries Excellent communication and cross-cultural collaboration Essential Experience  3–6+ years in African travel product development, contracting, or tour operations Experience working with African DMCs and safari suppliers Deep knowledge of African destinations and safari logistics Desirable Experience  First-hand travel experience in Africa (highly preferred) Degree in Tourism, Hospitality, Business, or related field (highly preferred)   TRAVEL & OTHER REQUIREMENTS Travel: Up to 4 international trips and 4 domestic trips per year   The Travel Corporation is committed to providing an inclusive and accessible recruitment process and welcomes applications from all qualified candidates. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let us know and we will work with you to meet your needs. Please note that artificial intelligence (AI) may be used as part of our recruitment process to screen, assess, or select applicants for this position.