Trendyol7mo ago

Customer Experience Insights Professional (Saudi Nationals Only)

RiyadhFull-timemid

Customer SuccessCustomer Experience

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Quick Summary

Overview

Ready to learn more about us? We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey.

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Customer SuccessCustomer Experience

Ready to learn more about us?

We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You’ll join a small, agile team responsible for all international consumer insight and research initiatives.

Discover key consumer insights that inform growth strategies and enhance customer experience.

Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.

Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).

Translate research findings into actionable insights and recommendations for cross-functional teams.

Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.

Benchmark competitors and perform test orders to evaluate first-hand customer experiences.

Propose new research projects, methodologies, and initiatives to enhance consumer centricity.

Bachelor’s degree in Statistics, Business Administration, Economics, or related fields; Master’s is a plus.

Extensive experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.

Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.

Customer-centric and analytical mindset with the ability to turn data into actionable insights.

Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.

Native in Arabic with excellent verbal, written, and presentation skills in English.