Patient Services Representative

Join our Team!

Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with EXCELLENT communication skills for various positions: customer service, sales, back office, medical customer service, solar sales, auto parts phone representative, or appointment setter.

We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. Our client is a large, not-for-profit organization that provides comprehensive primary care and community health services for people living in their area. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

Job Duties and Responsibilities

Our Patient Service Representatives are responsible for schedule appointments, verifying insurance benefits, and guiding patients into the correct processes. Must be Bilingual in Spanish/English.

Responsibilities include:

• Consistently use a professional, courteous approach to facilitate communication with patients.
• Schedules appointments and records reasons for visits on the patient notes in the scheduling software system.
• Informs patients of any preparation or special requirements for their appointments
• Provide travel directions to patients when necessary.
• Verifies coverage and benefits through the online process for each appointment.
• Follows established guidelines for the use and/or disclosure of protected health information.

Call Center Experience is a must.

Excellent English Proficiency Required.

Schedule flexibility - Open to work on weekends.