Customer Support Specialist

Are you looking for a new and rewarding role within customer services? Are you driven? Self-motivated? A good listener? Comfortable speaking to a variety of people? Enjoy interacting with others in an empathy driven industry?

The E-commerce team is looking for enthusiastic candidates who are willing to act as the frontline contact by supporting our various vendor base [i.e., florists, funeral homes] and direct consumers. Support will come in a variety of ways from interacting with people via phone, email, internal ticketing, live chat, and even social media.

This position also interacts with several internal business units in Canada and the US who support our B2B relations and other strategic vendors.

This is a great opportunity to develop within a diverse, rapidly growing company while working together towards a greater purpose. Given the nature of our business, empathy, patience, kindness, and a sense of urgency are essential traits for success.

• →Strong oral and written communication skills in English
• →Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
• →Effective time management to include establishing priorities and meeting deadlines
• →Excellent organizational skills and attention to detail
• →Ability to communicate effectively including a capacity for listening and absorbing different points of view
• →Ability to handle sensitive and confidential information
• →Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation
• →Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests
• →Willing to work rotational am/pm shifts along with holidays; 40 hours/week
• →Be ready to start each shift promptly to ensure no lapse in customer support
• →Provide clear, timely, accurate and professional customer support
• →Be helpful and supportive to all other Customer Care Team members
• →Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers
• →Commit to your own personal development and demonstrate an eagerness to learn
• →Communicate complex customer/vendor issues through ticketing processes and escalations to leadership
• →Other duties as assigned