CRM Specialist

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Remote in the United Kingdom

This role is a remote position in the United Kingdom. Occasional travel to company offices as necessary.

As CRM Specialist for the CRM Operations team, you will play a critical role in executing Tripadvisor communications with members via commerce streams, member newsletters and content collection communications. The ideal candidate will have a combination of email marketing experience, project management skills and the ability to communicate effectively regarding project status and email analytics.

• →Production of email campaigns, app push notifications, and site banners/interstitials
• →Work within our marketing automation platforms to produce audiences, campaign logic, and templates based off of technical specifications
• →Assist with translation requests (we send in many languages)
• →Heavily test all work to preemptively catch bugs, plus approve work of teammates by following our QA process 
• →Assist managers in ad-hoc projects

• Tripadvisor sends multiple highly visible emails each week. The emails go to tens of millions of people in many languages across the globe.

• This person will be producing and sending 3-5 campaigns each week. One aspect of this is creating templates by updating copy, images, links, etc. within our template editor tool.

• Focus is on the execution of the email, push, and site marketing campaigns

• Meticulous attention to detail with a clear, methodological approach to problem solving
• Experience working in a CRM role in a high energy online environment
• Candidates should have 2+ years of email production experience in a corporate setting, with a strong focus on B2C
• Experience building campaigns in the customer engagement platform, Braze, is a plus
• Comfortable multi-tasking in a fast-paced environment, with the ability to manage large cross-functional projects and numerous weekly launches
• Patience and professionalism when more clarification is needed or requirements change
• Strong communication skills that enable you to engage with senior leaders and internal stakeholders

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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