New Patient Coordinator

The New Patient Coordinator is the first point of contact for new patients seeking a Provider with Tri-State Health. This employee answers phone calls, emails, and online inquiries from potential patients seeking a new Physician. Answers questions for new patients with navigating the process of finding a Provider that can meet their needs. Gathers detailed and accurate medical and financial information from the new patient. Works with Provider and Provider’s staff to get acceptance of a new patient. Gathers medical information from the patient and works with face sheet and scanning department to insure the patient has an electronic chart prior to the first visit.

• Respond promptly to customer needs, provide excellent customer service.
• Utilize a multi-line phone system, fax machine, printer, copier and scanner to process patients.
• Have a contagious and positive work ethic that inspires others. 
• Maintain complete and accurate documentation. 
• Maintain office supplies. 
• Observe safety and security procedures; promote a safe and pleasant work environment.
• Report potentially unsafe conditions to management.
• Regular attendance to ensure efficient clinic operations.
• Demonstrate effective verbal and written communication that is clear and well organized.
• Make each customer feel informed, understood, and special through genuine and positive communication.
• Adhere to business standards of conduct and compliance.
• Maintain a neat and clean work environment and professional appearance and adhere to health and safety procedures.

• High school graduate or GED, required.
• Associate degree in healthcare or business administration and/or related course work or comparable experience, preferred.

• Minimum of 1 year experience in a medical office or hospital setting.

Learn more about TriState Health here. 

TriState Health is a not-for-profit, critical access hospital and medical campus, community owned and operated since 1955. As the largest employer in Asotin County, TriState remains committed to our mission of caring for the community and ensuring, “Your Health Is Our First Priority.”

Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health continues to receive awards for excellent service to the community such as “2025 Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended Hospitals in Washington State." TriState proudly promotes a 4:1 nurse to patient ratio, with an even lower ratio for critical care patients.

Located in Clarkston, WA, and nestled within the Lewis Clark Valley - a hidden gem found at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America’s deepest river gorge.  With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley. 

• Quality. Through teamwork, we strive to continuously improve our quality of care and service.
• Compassion. We are the caretakers of our community and we treat each patient, partner, and team member with a tender touch and an unparalleled level of care. 
• Respect. We create a culture of respect by engaging professional staff who demonstrates respect for each other, our patients, and their families.
• Collaboration. We seek healthy partnerships – both within and outside our walls – to build teams that deliver the highest quality of care.
• Innovation. We embrace and integrate new ideas and technology to improve our community’s health and wellness.