Founder's Office with focus on Customer Success

About TrueFoundry

Every production AI system, whether it's powering customer support, writing code, analyzing financial data, or diagnosing medical conditions, needs the same foundational infrastructure.A way to route between models. A way to manage tools and integrate them securely. A way to orchestrate agents and enforce governance. A unified compute layer to run it all.

We're TrueFoundry, and we're building it. We're looking for a Founder's Office with a focus on Customer Success to join the team.

Companies are moving beyond simple chatbots to production agentic systems. These systems route between OpenAI, Anthropic, Google, and self-hosted models. They integrate dozens of tools via protocols like MCP. They orchestrate multi-agent workflows where agents coordinate with other agents.

The infrastructure to support this doesn't exist yet. You can't just duct-tape together a few API calls and call it production-ready.

You need a control plane that handles:

• Intelligent routing with observability, cost policies, and fallback logic
• Centralized tool and MCP server management with security and lifecycle controls
• Agent orchestration with governance and guardrails
• A unified compute layer to run self-hosted models, custom tools, and agents

We've built two products to solve this:

• →Minimum of 3 years experience in startups, consulting, product ops, strategy, or business roles
• →Strong problem-solving, structured thinking, and execution skills
• →Excellent written and verbal communication and strong analytical and dashboarding skills
• →High ownership, bias for action, comfort with ambiguity
• →Exposure to B2B SaaS, AI/ML platforms, cloud infrastructure, or developer tools
• →Experience working with founders, platform teams, or enterprise customers