Fraud Operations Specialist (Part-time)

This role is within our Fraud Operations team, a part of Trustly’s Financial Crime Prevention group with over 50 employees across Europe. This team is responsible for Trustly’s fraud investigation work and to make sure we protect us as a company and our customers from fraud risks. 

The fraud space is evolving and growing at Trustly. The Fraud Operations function ensures that Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth. 

We are looking for a part-time Fraud Operations Specialist for 20 hours a week, who can process fraud escalations in a timely manner. You will process fraud escalations in a timely manner, using an inquisitive mindset to ascertain fraud typology. We’re looking for a specialist, perhaps a student looking for their next challenge, who wants to shape our future fraud strategy and effectively collaborate with internal and external stakeholders.

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  Process fraud escalation claims in a timely manner

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  Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns

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  Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns

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  Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome

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  Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking

• Have an understanding of fraud typologies and fraud risks

• Ability to effectively process escalation tickets and follow operational processes

• Ability to work with fraud detection tools and improving / optimising the coverage

• Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you

• Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations

• Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart