Trustly2mo ago

Senior Engagement Manager

VitóriaRemoteFull-timesenior

Engagement ManagerProject & Program Management

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Quick Summary

Requirements Summary

Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape.

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Engagement ManagerProject & Program Management

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the role

This is an individual contributor role, and as an Engagement Manager at Trustly, you will be at a strategic and results-driven role owning the end-to-end integration lifecycle for partners and merchants. This role serves as the primary external project management leader, driving the successful rollout of new programs by bridging external needs and timelines with internal product availability.

Enterprise Project Leadership: Lead complex, high-stakes integrations for Tier-1 enterprise partners. Manage multi-stream projects involving custom features, heavy regulatory requirements, and bespoke operational workflows.

Strategic Consultation: Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape.

Process Architecture: Identify gaps in the current integration portfolio assets and policies. Create and refine "best practice" playbooks that the wider team can adopt to improve efficiency.

Cross-Functional Leadership: Lead operational rehearsals and orchestrate alignment across Product, Risk, Legal, and Support for large-scale launches.

Mentorship: Mentor Junior and Mid-level Engagement Managers, providing guidance on project management techniques and challenging client negotiations.

Feedback Loop: Synthesize market feedback from enterprise clients to provide high-level strategic input to the Product and Engineering roadmaps.

Solid experience in technical program/project management, specifically handling Enterprise/Strategic accounts.

Advanced PM Skills: PMP or Agile certification is a plus. Demonstrated ability to manage conflicting stakeholder needs in complex matrix environments.

Technical Expertise: Strong experience managing Web Services API integrations; comfortable discussing technical architecture with CTOs and Engineering Leads.

Fintech Expert: Deep knowledge of the payments ecosystem (Open Banking, ACH, RTP) is required.

Problem Solving: Proven track record of turning "red" (at-risk) projects into successful launches through negotiation and creative problem solving.

Bradesco health and dental plan, for you and your dependents, with no co-payment cost;

Life insurance with differentiated coverage;

Meal voucher and supermarket voucher;

Home Office Allowance;

Wellhub - Platform that gives access to spaces for physical activities and online classes;

Trustly Club - Discount at educational institutions and partner stores;

English Program - Online group classes with a private teacher;

Extended maternity and paternity leave;

Birthday Off;

Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;

Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;

Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!