Ttecdigital5mo ago

Genesys Cloud - Architect

HyderabadFull-Timemid

EngineeringOtherSoftware Architect

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Quick Summary

Overview

• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices. • Communicates with project manager/client to identify application requirements.

Technical Tools

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• Communicates with project manager/client to identify application requirements.

• Ensures applications meet the standards and requirements of both the client and project manager.

• Conducts tests of the application for functionality, reliability, and stabilization.

• Deploys/implements the application to the client.

• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.

• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.

• Demonstrate professionalism and leadership in representing the Company to customers and vendors.

• Core PureCloud handler development & maintenance.

• Monitor and respond to system errors. Participate in on-call rotation.

• Follow-up on and resolve outstanding issues in a timely manner.

• Update customer to reflect changes in system configuration as needed.

• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.

• Ability to multi-task is imperative.

• Participate in interviewing candidates and making hiring recommendations.

• Accurately forecast utilization and consulting revenue.

• Establishing and executing ongoing personnel technical training and growth plans

• Understand system hardware/software to be able to identify problems and provide a remedy.

• Handle TAC/Engineering escalations as directed by the team lead or team manager.