Customer Service Representative

U.S. Pipe is seeking a Customer Service Representative to join our Hoover, AL team and provide  inside sales support, account and order management, order entry, invoicing, and quoting for the US Pipe customers for the purpose of meeting the objectives of the company.

• →Coordinates all assigned orders to include all tasks required to process and expedite the order accurately and timely and to ensure customer satisfaction.
• →Performs order entry, checking pricing, coordinating with other departments, notifying customers of shipment information, and assisting other Inside Sales Reps.
• →Provides all information necessary to meet customer inquiries and works with customers to offer alternatives to help resolve problems, following up on quotes, orders, and shipping dates.
• →Follows up with sales representatives and / or customers on each job to completion.
• →Emails a copy of the quote to the sales representative.
• →Maintains and files all proper digital records related to customer inquiries, orders, and customer requests related to specific jobs.
• →Sends submittals to customers, communicates to customers, and provides information requested.
• →Monitors, evaluates, and presents solutions to potential problem areas affecting Customer Service.
• →Communicates with Planners to make aware of lead time issues and communicates same to customer.
• →Prepares credit memos, records information, resolves customer conflicts and emergencies.
• →Prepares and forwards preliminary paperwork for return of material.
• →Completes return goods authorization for customers.
• →Assures compliance with policies, procedures, and regulations.
• →Manages backlog for customer territory for accuracy of current and future orders.
• →Works with Planners to determine delivery dates and follow up on existing orders.
• →Responsible for coordinating the backlog of orders with the Sales Manager or Regional Director.
• →Actively involved in production meetings to ensure proper customer communications.
• →Contact customers after the order is processed and delivered to confirm the customer’s level of satisfaction with the order.
• →Mails catalogs and other literature required by customers.
• →Backup other CSRs when on vacation or out of the office or as directed
• →Perform other duties as assigned by Supervisors and Managers.

• Minimum high school graduate or equivalent. Some college or technical training is a plus.
• Must have at least 2 to 4 years of previous customer service experience in a fast paced and high-volume call center environment.
• Must have a strong working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint software.
• Previous customer service assignments in an industrial or manufacturing sales environment are preferred.
• Professional behavior in the workplace and on the phone is required.
• Requires diligent presence in work area to be responsive to customer calls and e-mails.
• Good patience and ability to deal with people.
• Strong ability to meet deadlines and manage information from multiple locations.
• Strong attention to accuracy and detail.