Sr. Technical Account Manager - Automation Test Engineer (541)

RemoteFull-timesenior

Technical Support EngineerCustomer

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Quick Summary

Overview

Want to get to the next step in your international career? We can support you! Ubiminds is a GPTW-certified,

Technical Tools

Technical Support EngineerCustomer

Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship
high-quality software faster and with confidence. This client's platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.

This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.

You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:

● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams

What you'll do

Technical Onboarding & Time-to-Value
● Own the technical onboarding experience for new customers
● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
● Guide customers through initial use cases that align with their success criteria
● Ensure customers reach meaningful value quickly and confidently

Adoption & Ongoing Technical Success

● Drive sustained adoption across teams, projects, and workflows
● Help customers expand test coverage, standardize best practices, and scale usage over time
● Provide expert guidance on test automation strategy, visual testing, and quality maturity
● Identify adoption gaps and proactively recommend technical improvements

Technical Ownership & Problem Solvin

● Serve as the primary technical point of contact for assigned accounts
● Troubleshoot and resolve complex technical challenges in coordination with Support team
● Conduct technical health checks, architecture reviews, and optimization sessions
● Lead root cause analysis for escalations and recurring issues

Customer Advocacy & Risk Management

● Proactively identify technical risks that could impact adoption, satisfaction, or renewal
● Partner with CSMs to support renewals and expansions with strong technical validation
● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering

Cross-Functional Collaboration

● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
● Contribute to onboarding playbooks, best practices, and enablement materials
● Help improve internal processes that scale technical customer success

Mandatory skills

● Advanced/fluent English skills – Excellent written and verbal communication skills
● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
● Experience with test automation frameworks, APIs, and CI/CD pipelines
● Solid understanding of the software development lifecycle (SDLC)
● Proven ability to debug, troubleshoot, and solve complex technical problems
● Strong communication skills and comfort working directly with senior engineers and technical leaders

Requirements

~2 min read

● 5+ years of experience in QA Test automation or DevOps
● Experience in test automation (functional, regression, UI testing)
● Familiarity with Playwright, Selenium, Cypress, or similar frameworks
● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)

● Background in Quality Engineering, Software Development, or DevOps
● Experience supporting customers across different maturity levels and organizational
complexity

Perks and Benefits

As a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you:

• Are placed in a product-based company, with the same treatment as their full-time employees.

• Have our full back-office support, from career guidance to HR and concierge services.

• Enjoy our remote-first policy – we are a distributed team, after all.

• Get your own MacBook (none of that "bring your own device" stuff here).

• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!

• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!

• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)

• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games

How our process works

• An initial general quick chat with a Tech Recruiter

• Interview with Tech Recruiter (specific chat about the job opening)

• Client process (this may vary)

• Offer