Sr Principal Technical Support Engineer

Must be a B.E / B.Tech / MCA/ M.Sc / MBA graduate Experience in the UKG Products with significant related working experience in a Customer Support Center function, with at least 2 years of support experience. Certification on UKG Products, Dell Boomi, and Other HCM product certifications is an advantage. o An understanding of web technologies such as Java/XML, MS IIS, HTML. o Familiarity with Oracle or SQL relational database management systems and SQL scripting. o Java. o Microsoft Operating systems. o Networking technologies. o Experience with CRM solutions such as Salesforce. o Solid Operational statistical analytical ability using applications such as Excel etc. The ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. Experience in both small and large companies in a B2B environment is highly desirable. Track record of accomplishment and effectiveness within organisations. Ability to remain focused with a solid attention to detail. Ability to translate business issues into appropriate outcomes. Strong verbal and written English skills are essential. You will understand our UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. Provide product technical support to UKG India and Australia customers across various UKG products. Working hours will be from Monday to Friday, 9:30 A.M. to 6:30 P.M. IST. Ensure timely resolutions are provided by strictly following SLAs. Analyze and resolve complex customer issues of the below UKG products. Develop in-depth product knowledge on UKG ProWFM and learn how to recognize and effectively troubleshoot the different focus areas of the application. Analyze customer configurations and think 'outside the box' to resolve and/or find an appropriate alternate solution.