Operations Manager

Umbc Campusmid

OperationsOperations Manager

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Quick Summary

Overview

Department: The Graduate School Position Overview: The Graduate School Operations Manager oversees our Application, Admission decision support system, back office document imaging and storage, and is our primary liaison for our CRM.

Key Responsibilities

All tasks in the implementation and maintenance of our application and admissions decision support system (currently CollegeNet).

Requirements Summary

Knowledge of higher education, especially graduate education is preferred. Background in application systems, imaging systems, and other enterprise wide technologies is preferred. Background Screening Statement: A background check will be required.

Technical Tools

salesforce


Department:	The Graduate School
Position Overview:	The Graduate School Operations Manager oversees our Application, Admission decision support system, back office document imaging and storage, and is our primary liaison for our CRM. This role not only supports Graduate School staff, but faculty and academic department staff, as well as prospective and current students.
Why Work at UMBC?	UMBC offers competitive compensation. This role starts at $68,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available. What is it like to work at UMBC? Check out Glassdoor or Indeed. For 16 years in a row UMBC has been recognized as a Great College to Work For!
Telework:	A hybrid telework schedule may be available.
Responsibilities:	All tasks in the implementation and maintenance of our application and admissions decision support system (currently CollegeNet). This includes working with departments to develop workflows for application review, organizing annual change requests, troubleshooting, configuring views for users, managing permissions, etc. This position also is responsible for supervising staff who conduct document imaging processes and physical document storage. This position is responsible for desktop support, the electronic hardware and software used by graduate school staff and throughout the office. This involves general lifting of computer equipment (less than 20 lbs.) and installation involving some stooping and bending. This position is our primary CRM (Salesforce) expert, crafting events, reports, forms, campaigns, etc.. to support graduate recruitment and marketing.
Required Minimum Qualifications:	Bachelor's Degree preferably in business technology, information technology, systems engineering or related field. Minimum of 3 years of related experience.
Preferred Qualifications:	Knowledge of higher education, especially graduate education is preferred. Background in application systems, imaging systems, and other enterprise wide technologies is preferred.
Background Screening Statement:	A background check will be required.
Special Instructions to Applicants:	Upload a cover letter and a resume.
Closing Date:	For best consideration please apply by May 29, 2026
Benefits:	UMBC offers a rich benefits package. Regular and grant funded regular positions (Full benefits summary click here): Generous Leave which includes accruing: 22 Days of Annual Leave 15 Days of Sick Leave 15 Holidays 3 Personal Days Tuition Remission: 8 credit hours per semester Tuition remission at UMBC for eligible dependents after two years of FT employment Additional Benefits: Life and disability insurance Retirement plans (including the choice of joining the pension plan) Professional development opportunities Wellness opportunities & Much more
Salary:	Salary: $68,000 - $77,000 depending on qualifications and experience. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Hours:	Full-time
Type:	Regular
FLSA Status:	Exempt
Equal Opportunity Statement:	UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
Title IX:	As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Advertised: May 7 2026 09:00 Eastern Daylight Time
Applications close: May 29 2026

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