Patient Escort: Casual

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Patient Escort provides safe transfer and transport of customers who may include infants, children, adolescents, adults and elderly adults, to and from various areas throughout the medical center in a timely manner. Maintains efficient flow of equipment and ensures its cleanliness and safe operating condition.

Requirements

• High School diploma or equivalent preferred.   

• Patient Escort experience preferred.
• Nursing Assistant experience preferred.
• Ability to transport self and customers throughout the hospital.
• Proficient in oral and written communication using English language sufficient to perform functions of positions.
• Proficiency in keyboarding and the ability to navigate various software programs.
Lead Escort:
• Have an understanding of working in Windows Excel program.
• Demonstrates ability to set priorities and problem solve.
• Demonstrates ability to effectively communicate verbally and in writing.
• Demonstrates ability to organize, work independent, be detail oriented, handle frequent interruptions and present a positive professional image.
• Demonstrates critical thinking and technical skills.
• Ability to handle numerous incoming phone calls  

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hours per two week pay period: 0

Shift: Day/Evening Variable    

Weekend Requirement: Weekends by Department Rotation

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: No

Salary Range: 113 Service Workers 03 $19.59 

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position