Upgrade17h ago

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USD 180000-200000/yr

Senior Product Manager, Home Improvement

United States·San Franciscosenior

Product ManagementSenior Product Manager

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Quick Summary

Key Responsibilities

Spearhead product strategy and execution for Upgrade's Home Improvement business, owning critical components of the platform including conversion funnel optimization, underwriting, servicing,

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Product ManagementSenior Product Manager

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role

~2 min read

We're looking for a Senior Product Manager for our Home Improvement Loan product. In this pivotal role, you'll own and drive key initiatives shaping both merchant and customer experiences. The role is perfect for those who are self-motivated and excel in an agile environment. You’ll be responsible for leading and collaborating with sales, designers, engineers, marketers, and key partners to deliver impactful, measurable outcomes. Please note that this is a role in hybrid capacity based in our downtown San Francisco office, with onsite work on Tuesdays and Thursdays.

What You'll Do:

Spearhead product strategy and execution for Upgrade's Home Improvement business, owning critical components of the platform including conversion funnel optimization, underwriting, servicing, and both merchant- and customer-facing experiences
Lead end-to-end product initiatives from concept through delivery and post-launch optimization, continuously improving merchant retention and customer acquisition
Drive partner integrations and unlock new monetization opportunities through APIs with external fintech ecosystem partners
Partner closely with Engineering, Risk, and Compliance, leveraging their expertise to shape the product roadmap and execution plans
Identify market opportunities, analyze the competitive landscape, and propose innovative solutions that strengthen our lending products and grow market share
Translate customer insights, business goals, and market trends into prioritized product requirements, using data-driven decision making to maximize impact

What We Look For:

5+ years of product management experience with demonstrated success in driving KPIs through thoughtful product development and user-centric design
Technical proficiency including experience with financial services APIs, integration architectures, data analytics platforms, A/B testing methodologies, and SQL
Bachelor's degree required; MBA or technical degree a plus
Proven track record of successful product delivery in consumer finance, lending platforms, or fintech environments; financial services product experience strongly preferred
Strong understanding of lending regulations, underwriting processes, and credit risk principles
Exceptional stakeholder management skills with ability to align diverse teams and navigate complex organizational dynamics

What We Offer

~3 min read

✓Competitive salary and stock option plan

✓100% paid coverage of medical, dental and vision insurance

✓Flexible PTO

✓Competitive 401(k) and RRSP program

✓Opportunities for professional growth and development

✓Paid parental leave

✓Health & wellness initiatives

✓Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.

✓Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.

✓The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

✓Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.

✓Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.

✓Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.

Location & Eligibility

Where is the job

San Francisco, United States

On-site at the office

Who can apply

Listing Details

Posted: September 18, 2026
First seen: September 19, 2026
Last seen: September 19, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: September 19, 2026

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Upgrade

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Upgrade, Inc. is an American neobank founded in 2016 that offers credit and banking products to consumers, including fixed-rate credit cards, personal loans, rewards checking accounts, and credit monitoring tools.

Employees

3k+

Founded

2016

Domain

upgrade.com

Jobs

View 53 jobs

View company profile

Salary

USD 180000-200000

per year