Membership Specialist

V3 Sports is a nonprofit organization rooted in North Minneapolis, dedicated to elevating our community through wellness, fitness and education. Since 2007, we've created opportunities for youth, families, and adults to live healthier lives through aquatics, fitness, education, and community programming. In 2024, V3 Sports opened the V3 Sports Center, a state-of-the-art community wellness destination featuring an award-winning aquatics facility, modern fitness spaces, and programs designed to serve people of all ages. Every day the V3 Center brings people together to improve their health, build confidence, and strengthen community.

The work we do is rooted in relationships. We believe meaningful impact comes from serving others well, following through on our commitments, showing up authentically, treating every person with respect and staying deeply connected to North Minneapolis. Those principles shape how we work together, how we serve our members and how we continue building a stronger community every day. We're looking for people who care about their work, enjoy working as part of a team and want to make a lasting impact in North Minneapolis. 

At V3 Sports, you'll have the opportunity to: 

• Make a meaningful difference in the lives of community members.
• Work alongside passionate, mission driven colleagues.
• Contribute your ideas and expertise to help shape organizational growth.
• Be part of a wellness-centered organization.

This is a part-time position that will work between ten to twenty hours per week.

The Membership Specialist reports to the Membership Manager and is responsible for the day-to-day front desk operations such as selling memberships, providing accurate facility and membership information, setting up and linking accounts correctly, and offering general information on programming.

• →Greet and interact with all guests in a friendly and professional manner.
• →Ensure that all members and guests are properly checked in at V3 and participate in the delivery of services to members.
• →Excellent communication and interpersonal skills.
• →Managing communication channels like emails, phone calls, and face-to-face interactions.
• →Maintaining a deep knowledge of V3 Sports products, services, policies and eligibility requirements.
• →Responsible for learning all applicable V3 membership categories to give prospective members timely and precise information on V3 membership and programs.
• →Learn and use the Mindbody software to register new members and troubleshoot issues.
• →Maintain a clean and organized member service desk.
• →Follow proper procedures for all membership transactions.
• →Following all proper cash handling and cash drawer procedures.
• →Open and close the Membership operation when scheduled.
• →Give facility tours as needed.

• Willingness to learn a variety of tasks, excellent communication skills, a thorough understanding of nonprofit practices, a serious work ethic, and a desire to work in a team-orientated environment.
• Moderate computer skills required.
• Must reliably show up for shifts on time.
• Understanding of the importance of customer service and being professional.
• Knowledge and experience with diverse groups of people of all socioeconomic conditions.
• Demonstrable skills in conflict management.
• You are able and willing to maintain current CPR, First Aid, AED, and BBP certifications. (For new hires, training will be provided during onboarding.)

Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

V3 Sports participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify’s Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.