Valgenesis25mo ago

Application Engineer - Tier 2

ChennaiFull-Timemid

EngineeringApplication Engineer

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Quick Summary

Overview

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies.

Technical Tools

EngineeringApplication Engineer

About ValGenesis

ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle.

Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about

About the Role:

Knowledge & Application:

Apply broad and specialized expertise to analyze and resolve intricate technical issues that impact system functionality and performance.

Demonstrate complete knowledge of application support, troubleshooting methodologies, and system workflows.

Analyze and resolve complex software-related issues, ensuring alignment with customer needs and regulatory compliance.

Provide in-depth technical support, guiding customers through intricate configurations and integrations.

Contribute to the development and refinement of troubleshooting documentation, knowledge base articles, and internal best practices.

Work with advanced SQL queries and system logs to diagnose and resolve advanced technical issues.

Complexity & Problem-Solving:

Tackle highly complex, unique, and business-critical technical challenges, applying structured problem-solving methodologies.

Diagnose and resolve recurring software challenges, identifying patterns.

Develop and implement structured problem-solving methodologies, ensuring efficient issue resolution.

Analyze ticket trends and provide data-driven insights to refine troubleshooting workflows and enhance support efficiency.

Ensure compliance with Service Level Agreements (SLAs), prioritizing cases based on business impact and urgency.

Collaboration & Interaction:

Lead and influence cross-functional teams to address root causes of system inefficiencies and guide them in technical troubleshooting and system analysis.

Work closely with customers and stakeholders to ensure seamless implementation of technical solutions.

Conduct internal training sessions, sharing advanced troubleshooting techniques and best practices.

Typically 3-5 years of experience in technical support, application engineering, or software troubleshooting.

Bachelor’s degree in Computer Science, Engineering, IT, or a related discipline (or equivalent work experience).

Strong Knowledge of Agile Methodology.

Strong Knowledge of SQL queries and system log analysis.

Background in the Life Sciences Industry (e.g., Pharma, Biotech, Validation, Cleaning Validation, Risk Management, or Manufacturing) is highly valued.

Excellent written and verbal communication skills, with the ability to articulate complex technical issues effectively.

Advanced problem-solving skills and attention to detail.

Ability to work independently while effectively collaborating across departments to resolve customer issues.

Strong commitment to customer service excellence, ensuring swift and accurate issue resolution.

Proficiency in Microsoft Office applications (Word, Excel) and experience working with ticketing and support management systems.

Strong technical documentation skills, with the ability to contribute to structured troubleshooting guides and process documentation.

Location & Eligibility

Where is the job

Chennai

On-site at the office

Who can apply

Same as job location

Listed under

Worldwide

Listing Details

Posted: April 4, 2024
First seen: March 26, 2026
Last seen: May 1, 2026

Posting Health

Days active: 35
Repost count: 0
Trust Level: 31%
Scored at: May 1, 2026

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Valgenesis

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ValGenesis Inc. is a leading provider of enterprise validation lifecycle management solutions (VLMS) for the life sciences industry, offering a digital transformation platform to manage compliance-based validation activities.

Employees

750

Founded

2005

Domain

Jobs

External application · ~5 min on Valgenesis's site

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