Operations Analyst I - RFID Solutions & Field Implementation

• Assist with the installation and deployment of RFID-enabled Grab and Go storeroom solutions at customer sites.
• Support project teams during customer onboarding, site assessments, inventory setup, and go-live activities.
• Configure, test, and verify RFID hardware, readers, cabinets, kiosks, networking equipment, and supporting software.
• Conduct system testing, validation, and troubleshooting activities to support successful implementation.
• Assist with inventory loading, item labeling, and RFID tag application activities.
• Document installation activities and implementation outcomes.

• Serve as an on-site resource during implementation activities and customer launches.
• Provide basic training to customer personnel on system operation, inventory processes, and best practices.
• Document customer requirements, operational challenges, and opportunities for process improvement.
• Respond to customer inquiries and escalate technical issues to appropriate support resources as needed.

• Collect, review, and analyze inventory, utilization, and operational data.
• Monitor implementation metrics and support continuous improvement initiatives.
• Assist in the development of reports, dashboards, and performance tracking tools to measure adoption and system performance.
• Identify trends, discrepancies, and opportunities to improve inventory accuracy and operational efficiency.

• Support the standardization of implementation processes, documentation, and best practices.
• Maintain accurate project records, implementation checklists, and site documentation.
• Assist with inventory audits, cycle counts, and reconciliation activities.
• Support customer inventory management programs by helping ensure inventory accuracy, replenishment effectiveness, and compliance with established operational standards.
• Collaborate with cross-functional teams to improve operational efficiency, customer satisfaction, and solution performance.
• Adhere to company safety policies, customer site requirements, and operational procedures.

• Bachelor's degree in Business, Supply Chain, Operations, Information Systems, Engineering, or a related field preferred.
• Equivalent combination of education, training, and relevant experience may be considered.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to learn and apply new technologies, software applications, and operational processes.
• Strong verbal and written communication skills.
• Demonstrated customer service and relationship management skills.
• Valid driver's license and ability to travel as required.

• Frequent travel to customer locations throughout the United States is required.
• Travel is expected to be approximately 50% to 75% but may vary based on project schedules, customer requirements, and business needs.
• Ability to work flexible schedules, including early mornings, evenings, and occasional weekends, as business needs require.

• Ability to lift, carry, and move inventory, equipment, and materials up to 50 pounds.
• Ability to stand, walk, bend, reach, and climb for extended periods during site implementations and customer visits.
• Ability to work in warehouse, manufacturing, industrial, and customer environments.
• Ability to operate a computer, mobile device, and related technology equipment for extended periods.

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