Customer Success Manager - CRO Clinical Operations

North Carolina - RaleighRemoteFull-Timemid

Customer Success ManagerCustomer SuccessCustomer

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Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

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Customer Success ManagerCustomer SuccessCustomer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

As a Customer Success Manager, you will be responsible for ensuring our CROs customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.)

Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges

Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs

Lead meetings with customers to demonstrate success and identify additional opportunities to add value

Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs

Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

7+ years of experience in Clinical Operations within life sciences industry

Experience working in large global Clinical Research Organizations (CROs)

Customer-facing consulting experience

Experience managing relationships with key decision makers and application owners

Ability to travel up to 25%

Qualified candidates must be legally authorized to be employed in United States. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

7+ years of working in software, or consulting

SaaS/cloud experience in Clinical Operations management

Experience working with Veeva Vault

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $100,000 - $180,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.