Managed Services Consultant - Commercial Vault (Remote)

Massachusetts - BostonRemoteFull-Timemid

OtherManaged Services Consultant

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Technical Tools

OtherManaged Services Consultant

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Commercial Services team who provides ongoing professional services for customers live with Veeva’s commercial and medical content management solutions (Vault PromoMats & Vault Medical).

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

Provide post-go-live consulting and administrative support for multiple clients

Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.

Bulk import/export/updates of content and data

Recommendations on application features, use, and best practices

Maintenance of production and sandbox environments

Creation of reports and dashboards

3+ years experience configuring/supporting/implementing content management software or related services delivery

Customer service or consulting experience

Ability to quickly understand client requirements and needs and articulate potential solutions

Experience managing clients requests and setting expectations

Excellent verbal and written communication skills

Bachelor’s degree or equivalent relevant experience

Project management experience

Understanding of life sciences content management principles, types, and taxonomies

Understanding of life sciences compliance requirements

Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $70,000 - $140,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.